Current Employment
University Of Lincoln
Communication, Development, and Marketing Department & Accommodation Department: Student Ambassador
June 2021 - CurrentAs a Student Ambassador, I take immense pride in being the face of our University's vibrant community. It's not just about providing information; it's about connecting with prospective students and families on a personal level. I strive to convey my genuine enthusiasm and warmth in every interaction, making them feel valued and welcome. Sharing my own experiences allows me to paint a vivid picture of what makes our University special and unique. Welcoming individuals from diverse backgrounds is not just a duty but a joy, as I believe in fostering inclusivity and belonging on our campus. Working closely with my fellow Ambassadors and university staff, I ensure that every visitor receives the best possible experience. And when it comes to handling confidential information, I approach it with the utmost care and responsibility, offering tailored guidance with sincerity and discretion.
Lincoln Arts Centre
Front Of House Staff
April 2022 - CurrentAt the Lincoln Arts Centre, I'm committed to delivering exceptional service and memorable experiences for our patrons. Whether I'm assisting customers at the box office or behind the bar, my aim is to ensure each interaction is characterized by efficiency, politeness, and a genuine desire to exceed expectations. Collaborating closely with my colleagues, especially during busy periods and shows, underscores the importance of maintaining high standards to uphold our venue's reputation.
As one of the initial point of contact for guests, I take pride in representing our company's values of inclusivity and hospitality. This involves not only providing accurate information and assistance but also fostering a welcoming atmosphere where every individual feels valued. Moreover, I prioritise strict hygiene standards in the bar area to ensure the safety of our customers.
In handling inquiries at the box office, I approach each with professionalism and confidentiality, aiming to address needs and concerns with empathy and efficiency. Similarly, in the café/bar, I maintain inventory levels and product quality while leveraging my barista skills to craft exceptional beverages and identify opportunities for upselling and cross-selling.
Overall, my role goes beyond transactions; it's about creating meaningful connections and leaving a lasting impression. By consistently delivering exceptional service and embodying our venue's values, I contribute to its overall success and reputation.
Previous Experience
Homes2Inspire
Youth Support Worker
June 2023 - August 2023In my role, I underwent comprehensive training on Adverse Childhood Experiences (ACEs) and their impact on youth development, equipping me with valuable insights to better support young individuals. I meticulously completed paperwork, ensuring accurate documentation of each young person's progress, in adherence to company policies. Upholding professional boundaries while fostering a caring and inclusive environment was paramount, ensuring that children and youth felt welcomed, accepted, and secure. I consistently adhered to the professional standards and regulations established by the company and relevant governing bodies. Moreover, I provided personalised support and guidance to children and youth in alignment with their individual needs and care plans, while also encouraging their independence. By offering a nurturing environment and respecting their autonomy, I aimed to empower them to thrive in their daily lives.
Interconnected Careers Fair (University of Lincoln)
Event Manager, Production Manager
January 2023 - May 2023Event Manager, Production Manager
Collaborating seamlessly, I spearheaded the organization and execution of a highly successful Careers Fair tailored for the Lincoln International Business School. Drawing in an impressive turnout of over 250 attendees, the event boasted representation from more than 15 esteemed employers spanning various industries. Over several months, I engaged in extensive outreach efforts, successfully securing participation from a diverse range of exhibitors.
Demonstrating autonomy, I meticulously crafted comprehensive event documentation essential for legal compliance and meticulous planning. This included detailed site plans, room occupancy assessments, risk assessments, and an automated to-do list, ensuring thorough preparation and execution of both team and individual tasks.
Taking a proactive approach, I liaised closely with exhibitors to anticipate and fulfill their technical requirements well in advance, guaranteeing a seamless experience upon their arrival. Overseeing the setup and teardown of the event space with meticulous attention to detail, I ensured a polished and professional presentation at every stage.
As the primary point of contact for team members, guests, and exhibitors, I adeptly addressed any concerns or technical challenges that arose, demonstrating efficiency and professionalism. By minimizing disruptions and ensuring a smooth experience for all involved, I contributed to the overall success and positive impact of the event.
Attached to the side there is an extensive portfolio of the work I had conducted as a part of the project. This was submitted as my final assessment for the project and was marked for a grade of 70/100 which then contributed to an overall module mark of 65/100.
ICED Redacted.pdf
Annicare
Children and Young People Support Worker
January 2023 - July 2023My primary responsibility as a Children and Young People Support Worker is to offer support and direction to children and young people in their daily lives. This entails supporting their independence while adhering to their specific needs and care plans. I also help with the organisation and execution of events intended to energise and develop young people. My job involves a lot of relationship-building, and I work hard to win the trust and respect of the people I'm responsible for. I actively support young people's social, emotional, and academic growth in order to help them realise their full potential. In order to give the children and young people in my care the best support possible, it is important to me that I abide by the professional standards and rules established by my company and the relevant governing bodies.
TEDx Brayford Pool
Assistant Event Manager
June 2022 - November 2022While working on TEDxBrayfordPool, I adeptly collaborated with the Event Management lead, demonstrating both independent decision-making abilities and a readiness to seek guidance when tackling intricate event-related challenges. In my role leading the Front of House team, I ensured the smooth restocking and preparation of refreshments, contributing to a welcoming atmosphere for attendees. Maintaining seamless communication with both the Event and Technical Teams, I promptly addressed any technical issues related to stage equipment to minimize disruptions during the event. Additionally, I took initiative in crafting engaging digital marketing materials, including informative and eco-friendly digital event programs, to elevate the overall attendee experience.
Hunchback Of Notre Dame (Starring Lincoln Theatre Company)
Stage Crew / Assistant AV Designer
January 2022 - June 2022I contributed to the successful delivery of a captivating musical production of "The Hunchback of Notre Dame" held in the magnificent setting of Lincoln Cathedral, which garnered considerable acclaim with multiple sold-out shows. Within this production, I showcased my technical proficiency in setting up and dismantling a wide array of industry-standard equipment, designed to elevate audience immersion. Additionally, I took charge of sourcing, editing, and reproducing high-caliber audio-visual materials that aligned seamlessly with the overarching artistic vision. Throughout these tasks, I maintained a steadfast commitment to safety protocols, ensuring the secure handling and installation of stage equipment to guarantee a secure environment for all involved.
Attached to the side there is an extensive portfolio of the work I had conducted as a part of the project. This was submitted as my final assessment for the project and was marked for a grade of 67/100.
Final Portfolio Redacted.pdf
University Of Lincoln: Student Wellbeing Centre
Wellbeing Welcome Week Ambassador
July 2021 - July 2022Every year, the Student Wellbeing Centre organizes an orientation week called WOW (Wellbeing Welcome Week) aimed at easing the transition to university for new students at the University of Lincoln who have mental health or disability diagnoses. Recognizing that starting university can be daunting, especially for those managing challenging conditions, the WOW experience provides essential support. As part of the delivery team, I joined as a selected student member who had benefited from the service and had a passion for supporting others. My dedication and compassion quickly earned praise from senior staff members after the first day of WOW.
During WOW, many attendees were strangers to each other, highlighting the importance of fostering connections to alleviate the initial stresses of university life. I often found myself offering companionship to students who felt out of place and simply sought human connection. One particularly rewarding experience occurred at the beginning of the week when a visibly anxious student approached me during check-in. Despite providing their registered name, they expressed a desire to change their name and pronouns to align with their gender identity. Witnessing their distress, I offered my support and reassurance, ensuring they felt comfortable while discreetly addressing their request with senior staff. It was a privilege to provide assistance and companionship until they felt ready to join the group fully. Later, I learned that they approached me because of the LGBTQAI+ inclusive pin on my lanyard, underscoring the importance of visible support and inclusion in creating a welcoming environment.
British Heart Foundation - Lincoln
Store Volunteer
June 2021 - June 2022My role at the store involves a dynamic set of responsibilities that shift daily depending on the sector I'm assigned to. This flexibility ensures that every part of the store operates seamlessly and efficiently, without any gaps in coverage. When working on the shop floor, my tasks range from designing eye-catching displays that showcase desirable items based on current market trends to maintaining the store's cleanliness and organization. Interacting with customers is a key aspect of my role, where I provide top-notch customer service and process payments at the till. Leveraging my communication skills, I also encourage voluntary donations for the charity's research efforts during transactions.
In the stockroom, the workload is diverse, requiring each staff member to play to their strengths and interests to maintain smooth operations. I meticulously sort through donated goods, assess their condition, and prepare them for display, ensuring that pricing aligns with consumer demand and market trends to maximize profits. Additionally, I research items of unknown value to optimize the charity's income, with valuable items often listed on their online eBay store to reach a wider audience. Through these tasks, I contribute to the store's overall success in supporting the charity's mission.
University Of Lincoln: Student Wellbeing Centre
Student Advisory Board
September 2020 - June 2022 (two mandates)I had the privilege of being part of a panel consisting of fellow students who, like myself, utilized the services provided by the Student Wellbeing Centre during our time at University. Our primary objective was to offer constructive feedback on the various services offered by the Student Wellbeing Team. This involved testing new support approaches before they were rolled out to the broader student community. Additionally, as a member of this panel, I had the opportunity to voice the concerns and perspectives of my peers, ensuring that our collective experiences were accurately represented in discussions and decision-making processes.
Different Light Collective - Festive Fabuloso
Event Crew
December 2021, December 2022During my second placement, I eagerly joined forces with a renowned events producer in the Lincolnshire region, Mr. Holly. Together, we spearheaded the execution of a new event, "Festive Fabuloso," commissioned by the East Lindsey District Council to revitalize the local high street and promote the Shop Locally ethos across five small towns within the District. One of the highlights of this event was the Marvelous Mechanical Musical Machine, a unique creation resembling an organ, intricately constructed from authentic organ parts. Guests were delighted to interact with this innovative organ, producing an array of sounds from animals to authentic organ music across its five different soundboards. Additionally, in the evening festivities, we collaborated with PopCorn Media to illuminate the town center in a captivating spectacle, showcasing the community in a "different light." Such was the success of the event that I enthusiastically returned to contribute to the 2022 edition.
Photo Credit: Coraline Brizio
Threshold Studios - Frequency: International Festival Of Digital Culture (2021 Edition)
Event Volounteer
October 2021During my involvement in the Frequency Festival, I was an integral part of the volunteer team entrusted with delivering a memorable experience for all our guests. Each shift brought new and exciting responsibilities, ranging from assisting with installations to engaging directly with artists to provide guests with comprehensive information about the art pieces and the festival as a whole. Many of our visitors were passers-by who were unfamiliar with the event, making it crucial for us to convert them into returning attendees for future editions of the festival. Through our interactions and efforts, we aimed to leave a lasting impression that would encourage continued engagement with Frequency and its upcoming events.